Join Our Team

About the role

Position: Administration Support Officer

Program: Healthy Ageing Hub

Employment Type: Part-time (0.2 FTE) – 12 month contract

Location: Glenelg Shire (hub‑based and outreach)

Reports To: Hub Coordinator

The Service Navigator supports older people to accessin formation, navigate systems and connect with appropriate health, aged care and community supports.
The role focuses on practical assistance, warm referrals and follow‑up to reduce barriers to access and support early intervention and social connection.

Key Responsiblities

Participant Intake and Navigation

• Act as a key contact for people accessing the Healthy Ageing Hub via walk‑in, phone, outreach or referral
• Complete light‑touch intake to identify participant goals, needs and barriers
• Provide practical guidance to help participants understand and navigate service systems, including My Aged Care (non‑clinical)

Warm Referrals and Follow‑Up

• Make warm referrals to appropriate community, health and social supports
• Follow up with participants to confirm connections and resolve barriers
• Support participants to take up and remain engaged with services

Service Delivery Support

• Deliver navigation sessions at the fixed hub and scheduled outreach locations
• Support group programs and peer‑led activities as required
• Work collaboratively with the Hub Coordinator and peer workforce

Data Recording and Reporting

• Maintain accurate and confidential participant records
• Record contacts, referrals and outcomes in line with program requirements
• Contribute to monitoring, evaluation and reporting processes

Safeguarding and Professional Practice

• Work in line with Kyeema safeguarding, privacy and professional boundary policies
• Identify and escalate concerns, risks or incidents appropriately

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About You

• Experience in service navigation, intake, community support or customer‑facing roles
• Strong interpersonal and communication skills
• Ability to explain complex information in clear, practical terms
• Good organisational skills, including follow‑up and record‑keeping
• Commitment to respectful, inclusive and participant‑centred practice

Desirable

• Experience working with older people or community services
• Knowledge of local services and supports in Glenelg Shire

Why Join Us

• Inclusive and supportive team environment
• Competitive salary + salary packaging
• Make a meaningful impact on the community
• Corporate Gym memberships available with local 24/7 facility

For more information on the role including KPIs and other organisational values download the full Position Description below.

Apply Now

To apply, send your resume and a short cover letter to HR@kyeema.com.au.

We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and those from culturally and linguistically diverse backgrounds.